Lessons from COVID-19: Issue Clear Guidance that Reflects Person-Centered Care Principles

February 2022

Person-centered care values have been endorsed by policymakers, providers, and consumers of long-term care, yet current regulations and policies provide conflicting guidance about how to prioritize or achieve it. The pandemic brought into sharp focus the conflict between paternalistic protective measures and person-centered care, highlighting the tension between safety and autonomy or meaningful living for nursing home residents.

Severe restrictions imposed by federal and state governments on visits from loved ones and social interactions with other residents and staff members were intended to keep residents safe but had a devastatingly negative impact on resident wellbeing and non-COVID mortality. In the second installment of the Advancing Excellence in Long-Term Care Collaborative Policy Series in McKnights Long-Term Care News, Real Chemistry Vice President Theresa Schmidt, MA, Avel eCARE Senior Care Medical and Clinical Officer Victoria Walker, MD, CMD, and University of Wisconsin – Madison Associate Professor at the School of Nursing Tonya Roberts, PhD, RN discuss recommendations for policymakers related to visitation guidance.

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New Report: Recommendations for Patient and Family Engagement in Measure Development

Harnessing the stories, ideas, and innovations of patient and caregiver partners is the key to making measurement meaningful. With support from the Patient-Centered Outcomes Research Institute (PCORI)...
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